Fabric Care

Silk is the strongest of all natural fibres.  Being a natural fibre it breathes -  therefore it is warm in winter and cool in summer.
All of our items are dry cleanable.
Those items made in 2-comb silk are washable.   This includes most of the Classics range.  When washing silk, always wash in cool water, only use a soft detergent, such as “Softly”.  Never use hot water or harsh detergent.
Items may be ironed.  All irons have “silk” on their thermostat.
We recommend dry-cleaning all items that have intricate designs, silk organza, lace or beading.

100% Silk  -  100% Divine

How do I purchase LIVING SILK

You can contact one of our stores or visit our Showroom in Paddington or Brisbane city. Phone your order through to Head Office or Order on-line with the use of our Order Form. Fill out the form and either phone in, fax or post it back to Living Silk

What credit cards can I use to purchase?
The following cards can be used: Master Card, Visa Card, American Express.

How safe are my Credit Card details?
When you fill out the fax form with your credit card details and fax it back we send the credit transaction directly to the bank. We do not transfer those details to others for their commercial use.

Once I have placed my order, how long does it take?
If the item is in stock, between 3 - 5 working days depending on stock availability. If we are making the item especially for you, 4 - 6 weeks. We will advise you of your delivery date upon receipt of order.

Pricing
Do you convert my total into other currencies?
No. We will bill your credit card in Australian dollars and your card company will convert the charges for you.

Australian GST?
All prices on line and in store include GST. GST is payable on all goods.

For Overseas Customers
All prices are in Australian dollars. We deliver to various countries. If you have any questions please email us at karenharley@livingsilk.com.au

Privacy Policy

Living Silk collects information online for the sole purpose of answering customer requests. All information that is collected is collated at Living Silk is for the purpose of directing your request to the correct area to suit your needs.
To ensure that no unauthorized access is made to this information, Living Silk has put in place the appropriate managerial and electronic procedures necessary to safeguard all information collected.

Privacy is important.
We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

Confidence.
It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.
Your say on your privacy. If you have any concerns or queries about your personal information held by us you should contact us at Living Silk or karenharley@livingsilk.com.au.

Obtaining information.
Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.
If you have received any promotional material and do not wish to receive again, please contact us.



Important Information

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes etc.). All colours of items are reproduced as accurately as possible, however a slight variation may occur in colour . Colours may appear slightly different via this web site and in the catalogues due to computer picture resolution and individual monitor settings.
We accept no responsibility if items are handled outside our recommended care instructions.

We reserve the rights:
to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
to take reasonable steps to verify that the order and credit details are ok.



Our Members

Do I need to be a member?
You don't need to be a member to place an order with us, however our members from time to time receive our e newsletters through email, enjoying pre - sales, online specials and up and coming events in your State.