FAQs
- Why silk?
- What is the best way to clean and care for silk?
- How do I purchase a Living Silk outfit?
- I want something a bit different to the outfit shown. Is this possible?
- Once I have placed my order, how long does it take?
- I live in a different country to Australia. What happens when I purchase Living Silk?
- Why is the colour of my garment different from the website image?
- What’s the advantage of registering as a Living Silk member?
Q. Why silk?
Silk is the strongest of all natural fibres. Being a natural fibre, it breathes – making it warm in winter and cool in summer.
Silk has wonderful properties of movement and has a luxurious sheen. This sheen is created by the reflected light on its smooth, triangular fibres. Silk not only looks luxurious it is beautiful to wear. Many of our clients comment on this aspect of the garments. Not only do the garments look beautiful, Living Silk garments feel beautiful too.
Q. What is the best way to clean and care for silk?
Caring for your silk garments depends on what you have purchased.
Those garments made in 2-comb silk are hand washable. This includes most of the Classics collection. When washing 2 comb silk, always wash in cool (tepid) water. Use a soft detergent, such as Softly. Never use hot water or harsh detergent.
If your garments have intricate designs, silk organza, lace or beading, please dry clean only.
Garments may be ironed on the ‘silk’ setting. All irons have ‘silk’ on their thermostat.
Living Silk accept no responsibility if garments are handled outside our recommended care instructions.
Q. How do I purchase a Living Silk outfit?
Kindly have a look at our collections on our website.
When you find something that you like, visit one of our boutiques at 346 Darling Street Balmain, Sydney, in the Wintergarten on the Queen Street Mall, Brisbane City and 210 Given Terrace in Paddington, Brisbane.
We also offer a special mail order service for those who cannot get to one of our boutiques. Kindly contact Olivia on 07 3367 3777 or by email at shop@livingsilk.com.au to discuss your special requirements.
Read more about our mail order service below or simply complete the enquiry form and we will be in touch to organise your order.
Q. I want something a bit different to the outfit shown. Is this possible?
If we don’t have the colour or size you require, we may be able to make it for you.
The length of the garment may be changed as well – shortened or lengthened to suit your special needs. Custom-made garments is a service we are happy to provide, where possible.
Q. Once I have placed my order, how long does it take?
If we are making the garment especially for you, kindly allow six to eight weeks from the time of placing the order to delivery. We will always keep you updated as to the prgoress of your order.
Please note that we do not accept responsibility for delays due to unforeseen circumstances such as industrial disputes and natural disasters.
Q. I live in a different country to Australia. What happens when I purchase Living Silk?
As mentioned above, we have successfully delivered Living Silk garments to many places around the world.
To access our special mail order service that let’s clients who live overseas (or in other states or country Queensland) receive an outfit ‘on appro’, please contact Olivia on +617 3367 3777 or by email at shop@livingsilk.com.au to discuss your special requirements.
We have clients who live in New York, Cape Town and interstate who have successfully purchased Living Silk garments.
Q. Why is the colour of my garment different from the website image?
All garments are reproduced as accurately as possible, however a slight variation may occur in colour.
The weight of the yarn and the type of weave will naturally affect how silk dye flows and the techniques which can be used successfully. The variances occur when dyeing the different weaves – plain, organza and satin.
Please note that colours of images in our catalogue or on the Internet may appear different to the actual garment due to colour calibration in the printing process and different screen monitors of computers.
Q. What’s the advantage of registering as a Living Silk member?
You do not need to be a member to place an order with us. However, as a member, you will be first to hear about our new collections and upcoming events. If you are inerested, you may register now by completing the Living Silk e-newsletter section of our website.
